Follow

Why is the Confirm Subscription link redirecting to the wrong custom page?

Custom pages are displayed to your contacts when they perform one of eight actions:

  • Subscribe successfully
  • Fail to subscribe successfully
  • Unsubscribe successfully
  • Fail to unsubscribe successfully
  • Confirm a subscription successfully
  • Fail to confirm a subscription successfully
  • Successfully request the next message in sequence
  • Fail to successfully request the next message in sequence

The following items in the software have custom page settings and the software will use them in the following precedence order:

  1. Tracking tag custom pages
  2. Subscription form custom pages
  3. Autoresponder custom pages
  4. Default system pages

Example #1:
A contact subscribes via a subscription form that has a tracking tag in its settings and that tracking tag has custom pages defined in its settings, then the tracking tag’s custom pages will be used for that contact.

Example #2:
A contact subscribes via a subscription form that has no tracking tag assigned to it but the subscription form has custom pages defined in its settings – the form’s custom pages will be used for that contact.

Example #3:
A contact subscribes by email to an autoresponder that has custom pages defined in its settings. Those custom pages will be used for that contact.

Example #4:
A contact subscribes by email to an autoresponder that has no custom pages defined in its settings. The system default pages will be used for that contact.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk